Overview

aiRES™ is the next generation Airline Passenger Services System, providing a viable, practical migration alternative to commercial airlines from the current generation legacy applications, expanding the functional coverage, deployability and distribution significantly, taking advantage of modern technologies.

aiRES™ comprehensively addresses the passenger reservations, inventory control, fares & ticketing, and departure control needs of commercial airlines.

Built from the ground up, aiRES™ replaces legacy architecture currently prevailing in the industry, with a modular state-of-the-art-technology. The aiRES™ architecture harnesses the capabilities and runtime infrastructures offered by J2EE environment. It inherits the J2EE runtime services, supporting a flexible platform for executing complex business logic.

aiRES™ development team comprises of highly motivated and empowered staff, with domain knowledge, experience and expertise in the travel transportation vertical. The development process in IBS is CMM Level 5 assessed and ISO 9001:2000 and TickIT certified. The quality of deliverables is not left to chance, but consciously designed and perfected through the use of fine-tuned processes.

Benefits

aiRES™ is designed to seamlessly integrate with other travel products, enabling airline to offer a portfolio of travel services so that their customers have the convenience of accessing a ‘one stop travel shop’ to purchase his basket of travel goods. This will result in increased customer convenience and better recognition of the airline brand as a travel service owner.

aiRES™ provides the capability to act as a central point from which information can be collected and shared across partnering travel service owners. By virtue of being a repository of rich customer information, data mining can be employed to further evaluate the customer travel patterns and preferences. This provides the airlines with opportunities to integrate aiRES™ with specialized CRM solutions, to gather all relevant passenger information for usage in targeted marketing programs and study of customer preferences to identify market trends. Subsequently, aiRES™ can be used as a vehicle to roll out the new business practices that these studies may reveal.

aiRES™ functionality seeks to recognize the customer value and offer personalized services, by tapping into unique customer preferences such as need for special requests and meals, or catering to specific seat requests.

The airline can enhance the overall travel experience of customers by providing them with relevant information through host of communication options including SMS, emails & more online information to view best fares or perform calendar shopping.

The system enables important customer care functions such as real time notifications of service impact situations and weather delay or other flight schedule changes, allowing the airline to equip the customers with information to control their travel plans. aiRES™ also provides efficient customer self-service capabilities supporting full web and kiosk options, and can also easily integrate non-traditional products that customers want and demand.

aiRES™ system capabilities can be made available to any of the channels, which are supported by the airline business model. There is a seamless experience guarantee for the user and it does not matter whether the system is interacting with the Web, call center, PDA devices or airport interfaces.

The highly automated functions and support of online direct bookings helps achieve lesser operating and distribution costs, through usage of contoured work flows and optimised functionalities. The user friendly screens help achieve greater productivity and contribute to cost savings, by cutting down on training costs.

Architecture

aiRES™, with its underlying flexible, yet robust architecture can seamlessly interface with existing systems, to help provide end to end business process support and integration between different airline departments to help achieve common business goals, where as older generation systems may simply fail to achieve this due to the inherent technological limitations in them.

The aiRES™ open modular architecture provides the flexibility to bring to market innovative thought processes as business models evolve, as the functionalities are supported by rules-based processing and parameter-driven business processes. The airlines benefit from powerful, yet simple to comprehend rules-based engines and parameters, providing unmatched operational flexibility and response speed to cater to the needs of a dynamically changing market.

Advanced modular architecture enables airlines to make adjustments quickly and to easily respond to changing market conditions and competitive initiatives without the need for complex and costly development.

The system is developed conforming to multi-tier application architecture, with a flexible presentation layer which supports a variety of commonly used devices and access methods, a mid-tier application layer which handles the complex business logic, and a back-end which manages the database functions. Each of the multi-layers performs clearly delineated tasks preventing a rippling effect through other layers.

Support

aiRES™ is backed by a professional product support and enhancement organization, providing reliable, responsive and cost effective support for this mission critical system.

The core support teams work together to deliver highly responsive and competent support services. A responsive and cost effective support system, keeps aiRES™ up and running 24 / 7 / 365.

Experienced in software product customer services and airline passenger service system functions, this team is responsible for the overall level of service to the customer. Engaged from the beginning in setting service level scope and commitments, the team is involved through implementation, conversion and ongoing service support. The overall mission is to serve as the advocate of the customer across all aspects of service delivery.

The Product Management team coordinates the aiRES™ product roadmap, manages customer forums, maintains aiRES™ product knowledge base and establishes aiRES™ product release plans. As experts in passenger service system function and technology, this team also provides active support for resolution of aiRES™ product issues.

The Operations and Implementations team takes on the responsibility for coordinating implementation and migration plans for all customers. In addition, the team coordinates all hosting services with the Operations services provider.

To provide more responsive support service, aiRES™ offers the option to have an onsite service coordinator, facilitating communications between the customer and the aiRES™ product support group.